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23.
November
2017.
VPS caps award-winning year with Customer Care Security Excellence Award

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Manchester, UK

23 November 2017

VPS caps award-winning year with Customer Care Initiative at IFSEC's Security Excellence Gala Night

The UK's innovative vacant property and construction security specialists, VPSGroup, achieved further recognition last night by winning one of the most hotly contested categories at the IFSEC Security Excellence Awards 2017.

The VPS Home Emergency Response team won best Customer Care Initiative against a strong field of contenders that included business giants Vodafone, Royal Bank of Scotland, Eurostar, Mitie and ISS. The award was collected by VPS UK Sales and Marketing Director, Carlos Rosa.

Working collaboratively with the insurance industry and home policyholders, VPS created a combined direct customer and insurance initiative for permanent repairs for home emergencies, after a break-in or storm damage. This significantly streamlined the current process for security repairs, making a real difference to customers left distressed and vulnerable following damage to their homes. It is estimated this will beneficially impact over 15,000 homes annually.

"This award caps an incredible year for VPS, having already won the AA's Home Services Supplier of the Year and the Insurance Claims Innovation Award" says Ian Nisbet, MD of VPS UK. "It shows how hard our employees work to make a difference to our customers, and to make sure customer satisfaction is at the very heart of everything we do. I'm delighted for everyone involved, from the people who developed the process, through to the customer services team, the engineers and the installers, on call 24/7 every day of the year."

In their nineteenth year, the Security Excellence Awards have consistently broken new ground in highlighting the very best people, projects and processes the UK's security sector has to offer. The high calibre Judging Panel - including representatives from all areas of security & fire, the world of academia and the policing sector determine the winners, announced by TV Presenter Gabby Logan at the Awards ceremony at the London Hilton on Park Lane yesterday, November 22nd.

--ENDS--

About VPS

VPS is a leading service provider for the protection of people, property and assets on a temporary or emergency basis. It leads the European vacant property services market, providing a full suite of specialist solutions across the complete property lifecycle, as well as offering a wide range of Property Services for occupied property, from locks and glazing to grounds services and remote site security.

Activities cover security solutions (including its JCB Smart Tower CCTV and recently launched JCB Alert Tower product range, steel screens, manned guarding and live-in guardians), and property management (clearing, cleaning, waste disposal, maintenance and grounds services). Key customers include social housing organisations and a wide range of commercial customers, such as property managers, retailers, industrial, construction and infrastructure companies.

VPS Group has more than 1800 employees, 5,000 customers and manages over 30,000 properties across the UK and mainland Europe. We take care of property worth over £3bn.

http://www.vpsgroup.com

 

For more information call Graham Sievers +44(0)77 222 82 946

graham.sievers@perfectlypicked.com